Effective Date: 12/07/26
At The Candle Company ("we", "our", or "us"), a trading name of Inner Alchemist FZE, we are committed to protecting your privacy and handling your personal information responsibly.
This Privacy Policy explains how we collect, use, store and protect your information when you visit our website, purchase our products, enquire about our services or communicate with us.
By using our website, you agree to the practices described in this Privacy Policy.
1. Information We Collect
We may collect the following types of personal information:
Information you provide
This may include:
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Name
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Company name
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Email address
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Telephone number
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Billing and delivery address
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Payment information
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Order details
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Workshop booking information
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Any information you submit through our enquiry forms or by email.
Information collected automatically
When you visit our website, we may automatically collect information such as:
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IP address
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Browser type
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Device information
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Operating system
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Pages visited
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Time spent on our website
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Referring website
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General website usage data through cookies and analytics tools.
2. How We Use Your Information
We use your information to:
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Process orders
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Deliver products and services
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Respond to enquiries
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Provide quotations
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Manage workshop bookings
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Process payments
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Communicate regarding your order
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Improve our website and customer experience
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Send marketing communications where you have chosen to receive them
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Comply with legal obligations.
3. Marketing Communications
If you subscribe to our mailing list or opt in to receive updates, we may occasionally send you information about:
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New collections
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Product launches
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Workshops
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Events
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Promotions
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Company news
You may unsubscribe at any time by clicking the unsubscribe link included in our emails or by contacting us directly.
4. Payment Information
Payments made through our website are processed securely by trusted third-party payment providers.
The Candle Company does not store or have access to your full payment card details.
5. Sharing Your Information
We do not sell, rent or trade your personal information.
We may share your information with trusted third parties where necessary to operate our business, including:
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payment providers
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shipping and courier companies
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website hosting providers
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email marketing platforms
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analytics providers
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professional advisers where required by law
These providers are only permitted to use your information for the services they perform on our behalf.
6. Cookies
Our website uses cookies to improve your browsing experience.
Cookies help us:
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remember your preferences
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understand website traffic
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improve website functionality
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analyse visitor behaviour
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provide a better user experience
You can disable cookies through your browser settings, although some features of the website may not function correctly.
7. Website Analytics
We may use website analytics services to better understand how visitors use our website.
These services collect anonymous information about website usage, helping us improve our products, services and website performance.
8. Data Security
We take reasonable technical and organisational measures to protect your personal information from unauthorised access, misuse, loss or disclosure.
While we strive to protect your information, no method of electronic transmission or storage can be guaranteed to be completely secure.
9. Data Retention
We retain personal information only for as long as reasonably necessary to:
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fulfil your order
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provide our services
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comply with legal obligations
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resolve disputes
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maintain business records
When information is no longer required, it will be securely deleted or anonymised where appropriate.
10. Your Rights
Subject to applicable laws, you may request to:
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access the personal information we hold about you
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correct inaccurate information
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update your details
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withdraw consent for marketing communications
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request deletion of your personal information where legally permitted
To exercise any of these rights, please contact us using the details below.
11. Third-Party Links
Our website may contain links to third-party websites.
We are not responsible for the privacy practices or content of external websites and encourage you to review their individual privacy policies.
12. Children's Privacy
Our website is not intended for children under the age of 18.
We do not knowingly collect personal information from children.
13. Changes to this Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our business, legal obligations or website functionality.
The latest version will always be available on this page.
14. Contact Us
If you have any questions about this Privacy Policy or how your personal information is handled, please contact us:
The Candle Company
A trading name of Inner Alchemist FZE
Email: info@thecandlecompany.ae
Website: www.thecandlecompany.ae