The Candle Company respects your privacy and is committed to protecting your personal information. This Privacy Policy explains how we collect, use and safeguard your data when you interact with our website, social media platforms, and advertising forms.

​

1. Information We Collect​

We may collect the following personal information:

​

• Full name

• Business name

• Email address

• Phone number

• Project details and order requirements

• Website usage data (via analytics tools)

​

This information may be collected through:

​

• Our website enquiry forms

• Meta (Facebook & Instagram) lead forms

• Direct email or WhatsApp communication

​

2. How We Use Your Information

We use your information to:

​

• Respond to enquiries

• Prepare tailored quotations

• Communicate regarding your project

• Provide product and service information

• Improve our website and advertising performance

​

We do not sell, rent or trade your personal information to third parties.

​

3. Advertising & Analytics

We may use tools such as Meta Pixel (Facebook/Instagram) and website analytics services to:

​

• Measure advertising performance

• Understand website usage

• Improve marketing campaigns

​

These tools may collect anonymous browsing data such as device type, pages visited, and general location.

​

4. Data Protection

We take reasonable measures to protect your personal information from unauthorised access, misuse, or disclosure.

Your information is only accessed by authorised personnel for business purposes.

​

5. Data Retention

We retain personal information only for as long as necessary to fulfil the purposes outlined in this policy, including responding to enquiries and maintaining business records.

​

6. Your Rights

You may request to:

​

• Access the personal information we hold about you

• Correct inaccurate information

• Request deletion of your data

​

To make a request, please contact us using the details below.

​

7. Contact Us

If you have any questions about this Privacy Policy or your personal information, please contact:

​

The Candle Company
Email: info@thecandlecompany.ae
Website: www.thecandlecompany.ae